Realtime Data of National Stock Exchange of India (NSE) for NSE F&O (Futures and Options), NSE CDS (Currency) and Multi Commodity Exchange of India (MCX) in AmiBroker, MetaStock, Advanced Get, Ensign, NinjaTrader, Elwave, Bulls Eye Broker 5 and TradePoint.

Please use the links below to avail support from our team. Support Policy

        
                          
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Submit a ticket if you are unable to find solution to your problems.

We generally answer all emails within 24 hours during working days (normally within 2-3 hours during working hours).

   

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           FAQ's            FAQ
Frequently Asked & most popular Questions.
   

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        Help Videos            Help Videos
       
Check these videos which answer how-to queries and shows installation / integration process step by step.

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>>nimbleDataProPlus / nimbleDataPlusLite
   
               Online User Guide        User Guides
Read Online User Guide with step by step information with screenshots.



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>> nimbleDataProPlus / nimbleDataPlusLite

   

HL

   
       
Live Chat
   
        Live Chat        
Chat with a representative online.
If you see 'Service Unavailable' message during working hours, change your browser and try again.

M-F : 8:15am - 8:00pm
Sat  : 9:30am - 2:30pm IST (GMT+5:30)

Closed on all Exchange Holidays
   
                       Remote Desktop Support
Share your computer with our representative.

To use this option, initiate a chat first and explain your problems to the support executive. ONLY AFTER our representative instructs you to initiate a remote session, download and run the application and inform the 'password' on 'Live Chat'.
   

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        Maintenance Schedule       
  • 7:30am to 8:00am Daily
  • 00:30am to 1:00am Daily
  • 5:15pm to 5:30pm Daily (EOD data backfill for NSE)
Users cannot login to our servers and access data during this period.
   
      
     

Current Server Status

     

OK
       

   
   

HL


Support Policy :


  • We do not offer Product Support over telephone. Email, Live Chat and Remote Desktop are the only Support Channels available for our data products. We are able to provide efficient and effective support to thousands of users using above support channels.

  • Our products are trialware. It means that user is expected to take a trial (free / paid) and subscribe only if product matches their expectations. Please note that all sales are final and subscription amount is not refundable.

  • Users are expected to be computer literate. They should know common terminologies and are conversant with general operations like Copy, Paste, Download, Run, etc..

  • Our support for charting platforms will be limited to datafeed integration. Charting platforms are vast and have many advanced features. Users are expected to learn them on their own or from their platform providers.

  • If you have purchased AmiBroker from us, you can send your AmiBroker related queries to us over email - and we will surely answer them over email only. We do not provide live chat / remote desktop support for AmiBroker for non-data integration related issues.

  • Our product installation and integration is straight forward - you have to simply click on 'NEXT' button in most cases. Step by step help with screenshots is provided in user guide as well as Help Videos. Hence we offer remote desktop support for product installation and integration generally only for the first time. We also show how to add symbols and fetch data - by adding a few symbols during same session. It is expected that users then follow above help resources to learn other things.

  • It is user's responsibility to save / backup accumulated historical data which is saved in their charting platforms' database over period of time. Please note that user will lose all data if symbol is deleted and added again - as this will fetch intraday data of latest 1 month from our servers. User may need to delete and add symbol for many reasons - most of which are beyond user's / our control. No claims for external backfill to make up for lost data OR subscription refund in this regard will be entertained in any circumstances.

  • While using live chat, users are expected to explain their issues in decent language. Abusive language over live chat will not be tolerated. Such users will be warned and may be denied support over live chat. No claim for any refunds will be entertained in such cases.

  • Remote Desktop Support is the last resort and is generally used when there is no written help available to solve the issues reported by the users. Please do not expect us to show every feature of our data product on remote desktop - it is simply not possible. It is expected that users follow the instructions as given in the user guide or by our executives to resolve the issues first - before requesting remote desktop support. We may reject to offer remote desktop support if asked for same reasons again and again.

    That said, we wish to assure you that we offer remote desktop support willingly and pro-actively to resolve customer issues. This policy is laid out so as to prevent unnecessary excessive use - genuine issues are regularly handled and resolved using all support channels - including remote desktop support.

       

Live Chat Support
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If you see 'Service Unavailable' message during working hours, change your browser and try again.

M-F : 8:15am - 8:00pm
Sat  : 9:30am - 2:30pm IST (GMT+5:30)

Closed on all Exchange Holidays

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